What are the responsibilities and job description for the Implementation Project Manager I, II or III position at Astound?
Description
Company- Astound Broadband
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Position Overview :
Astound Broadband is currently searching for an Implementation Project Manager for our Cell Back Haul Team. This position is responsible for assisting the experienced Implementation Project Managers (IPM's) with completion of the internal tasks related to service delivery. This position will have some customer contact, but will more often work with internal teams; both within the IPM department, and with other departments that are part of the service delivery system.
The primary position responsibilities will include, but are not limited to :
- Assist the IPM team by completing tasks including :
- Onboarding new orders
- Order assignment
- Submitting documentation for approval of capital funding
- Completing the internal paperwork required to close out projects
- Prepare documents using specific templates that may be required for customer notifications, or for internal distribution to communicate details about a specific order
- Conduct research on existing customer services
- Submit tickets for completion of tasks
- Review data in the CRM and other systems
- Learn how to use various software applications used by the IPM team, in addition to MS Office, Google Workspace apps and SmartSheets
- Other duties as assigned
Our ideal candidate will possess :
Qualifications
Education Required :
Preferred :
We're Proud to Offer a Comprehensive Benefits Package Including :
The base salary range in California, Oregon, Washington for this position is $57,000 - $104,000 per year plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California, Oregon and Washington and may not be applicable to other locations.
Our Mission Statement :
Diverse Workforce / EEO :
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
FCO (For San Francisco Candidates Only) : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only) :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $57,000 - $104,000
