What are the responsibilities and job description for the Director of Engineering position at Astra Hotel Seattle, A Tribute Portfolio Hotel by Marriott?
Job Requirements
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- Must have 5 years' maintenance experience and 3 years' supervisory experience.
- Must have 2 years' Chief experience in a similar capacity hotel.
- Must possess a Boiler Level 4 License.
- Bachelor's degree preferred or equivalent combination of education and experience.
- Staff Management
- Hold a pre-shift meeting with staff prior to reporting to stations.
- Be prepared for each daily activity and review any variations with management and staff.
- Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
- Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
- Consistently monitor the performance of associates on an ongoing basis and provide feedback. Reward, discipline, and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
- Supervise the staff and handle any associate situation.
- Properly handle all administrative work with regard to interviewing, hiring, performance appraisals, and terminations of staff.
- Select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates.
- Ensure staff is properly groomed and uniformed at all times.
- Ensure work area cleanliness is maintained at all times.
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Maintain close control and inventory of uniforms, supplies, and equipment.
- Prepare and post weekly schedules in accordance with guest needs and staff availability.
- Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department.
- Maintain a complete and accurate set of logs.
- Prepare and submit accident or injury reports when needed.
- Be a Team Player and encourage the teamwork attitude among staff.
- Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
- Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
- Plan, assign and direct work of associates.
- Prepare payroll.
- Promote open channels of communication between all hotel departments.
- Training
- Ensure all associates are safety conscious and trained in safe work practices.
- Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
- Implement proper training program and control the training of the staff to top efficiency and in accordance with [BRAND] policies.
- Facilitate new hire training.
- Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
- ADMINISTRATIVE
- Accountable for the financial performance of the department.
- Prepare and control hotel budget for the department.
- Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
- Holds department meetings and attends inter-departmental meetings.
- Conduct inspections of work areas regularly and address items that need attention.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Route associate commendations received from guests to the person responsible for assembling the daily packet.
- Notify management of any pertinent information related to shift activities.
- Determine the requirements for and the follow up on special groups, VIPs, etc.
- Follow supervisor's instructions and completes other duties as directed or assigned.
- Ability to successfully lead all city/state inspections with knowledge of all expectations.
- MAINTENANCE
- Strong technical skills in HVAC, electrical, mechanical, plumbing, carpentry, etc.
- Familiar with chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, compressors, etc.
- Strong energy management background.
- Responsible for overseeing capital construction and major maintenance projects.
- Current on all safety and sanitation policies and procedures that impact the property.
- Establish relationships with vendors and monitor vendors to assure quality, delivery, warranties, upgrades, etc. are consistently utilized. Work closely with vendors to assure proper pricing, delivery and maintenance.
- Maintain and refine the preventative maintenance program.
- Obtain competitive bids for all supplies and work orders.
- Implement OSHA and ADA guidelines and programs.
- Assist staff with guest room calls for minor and major repairs.
- Conduct equipment repairs on HVAC, Laundry, Kitchen equipment, etc.
- Maintenance of all Fire Life Safety Systems on property.
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