What are the responsibilities and job description for the Senior Manager, Cell Therapy Patient Operations position at AstraZeneca?
At AstraZeneca's Oncology R&D division, we follow the science to explore and innovate. We are working towards treating, preventing, modifying, and even curing some of the world's most sophisticated diseases. Here we have the potential to grow our pipeline and positively impact the lives of billions of patients around the world. We are committed to making a difference and have built our business around our passion for science. Now we are fusing data and technology with the latest scientific innovations to achieve the next wave of breakthroughs.Position Summary : The is a multifaceted role, responsible to develop and foster relationships with AstraZeneca (AZ) clinical sites and cell therapy site personnel for assigned region(s). This person will serve as a single point-of-contact providing outstanding customer service for AZ’s cell therapy site network while providing knowledge and expertise around products and processes to all customer team members. Responsible for developing product-specific processes and procedures to onboard and be responsible for the AZ site network used for cell therapy products. This role will provide support for the vein-to vein process from patient registration, apheresis collection (starting material) and product infusion while supervising ongoing account performance post-site activation.Responsibilities : Develop and cultivate relationships with clinical sites and cell therapy site personnel for assigned region(s)Work in close partnership with the cross-functional AZ Cell Therapy Team to engage and qualify key treatment centers with both clinical trial and commercial intentProvide on-site apheresis collection and IMP administration supportCollect VOC (voice-of-customer) and VOB (voice-of-business) feedback used for continuous operations improvementProvide input to the development of the cell journey with regards to apheresis and cell therapy-specific processesCoordinate with cell therapy site staff to ensure all apheresis and IMP receipt / storage / administration onboarding activities are completed and sites are prepared to treat patients for clinical trials and or in authorized treatment centersWork with AZ business partners to supervise metrics, assess performance and recommend commercial capabilitiesEnsure that issues related to cellular starting material evaluated, investigated, and provide feedback and follow-up with the treatment centers providing the apheresis materialDevelop internal and external-facing training materials for AZ teams and sites.Deliver and support the coordination of site trainings on AZ’s Apheresis and IMP handling manual in collaboration with Supply ChainSupport qualification and ongoing training of treatment centers on-site to ensure they can implement to the AZ requirements to treat patients with AZs cell therapy products in both the clinical and commercial settingAuthor and maintain Apheresis Handling manuals, Investigational Medicinal Product (IMP) Handling manuals and forms that are product-specific to support all active trials in collaboration with cross functional teamsOn-site meetings to support and drive negotiation and maintenance of contracts, including the Apheresis Agreements and Quality Agreement in coordination with legal teams and Apheresis QAThey will mentor and provide support to junior Cell Therapy Site Engagement Managers (CTEM) new to AstraZeneca. This will be a remote position with a strong emphasis on relationship building including in-person and on-site support for assigned territoryEnsure high quality and consistent provision of apheresis collection through assessment and monitoring of clinical sitesConduct investigations in case of deviations on starting material and oversight of the end-to-end process deviations in close coordination with all relevant functionsMaintain and evaluate key performance indicators for site performance and internal metricsLead rollout of process changes to assigned sites and train sites on changesTriage and raise communications from Investigator Sites and AZ internal departments as neededIdentify and initiate deviations as applicable, with partner concern to appropriate departments as requiredTravel can be 60 % to internal and external sites as required, for example for site training and operational support / oversightEducation & Experience Requirements : A Bachelors's degree combined with 5-7 years of healthcare or industry experience. Must have 3 years of Cell Therapy experience.Required Skills : Demonstrates strategic understanding of the cell therapy marketStrong understanding of cell therapy community engagement within academic hospitals and community practicesStrong understanding of the outpatient setting capabilities of the cell therapy commercial landscapeStrong understanding of the health systems and their referral patterns and pathwaysAbility to rapidly address problems, ready to take decisions and deal with organizational complexityKnowledge of applicable regulations and standards (US, APAC, and UK / EU)Experience in Customer Service RoleExperience in a regulated environment either hospital or pharmaceutical / biotechHighly effective in working in a global environment, to accommodate different time zone as neededExcellent command of MS PowerPoint, Word, Excel, and ProjectExcellent interpersonal, verbal, and written communication skillsDesirable Skills : Experience working in Apheresis, Cellular Therapy or Stem Cell Transplant programs.Prior customer facing role in pharmaceutical / biotech industryExperience working with critical raw material suppliers or contract manufacturing organizations.Proficient in other languages a plusWhen we put unexpected teams in the same room, we fuel bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting. Join us in our unique and daring world.The annual base pay for this position ranges from $126,805 to $190,207. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors. NeoGene Therapeutics is a clinical-stage biotechnology company pioneering the discovery, development, and manufacturing of next-generation T-cell receptor therapies (TCR-Ts). Neogene operates as a wholly owned subsidiary of AstraZeneca, with operations in Amsterdam, The Netherlands and California, US.Why AstraZeneca?At AstraZeneca's Biopharmaceuticals R&D division, we are forward-thinking and agile, always harnessing our diverse knowledge. We are part of the solution, turning our drug development strategies into reality. Work at all stages of development to translate our life-changing science into medicines to get the best results for AstraZeneca, patients in need and healthcare professionals. We are a diverse and open-minded team harnessing our different skills and experiences. Our differences enable us to explore new insights and ways of doing things. It keeps us on our toes and excited for what's next.Ready to make a difference? Apply today and join us in our mission to create life-changing medicines!So, what’s next! Are you ready to bring new insights and fresh thinking to the table? Brilliant! We have one seat available, and we hope it’s yours.Where can I find out more?Check out our landing page for more information on our BPD group Our Social Media, Follow AstraZeneca on LinkedIn Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram Date Posted10-Jan-2025Closing Date30-Jan-2025Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments / accommodations to help all candidates to perform at their best. If you have a need for any adjustments / accommodations, please complete the section in the application form.SummaryLocation : US; US - Waltham - MAType : Full time
Salary : $126,805 - $190,207
