What are the responsibilities and job description for the Information Technology Support Analyst position at Astrix?
No Sponsorship or Relocation Assistance Available- LOCAL CANDIDATES ONLY
Our client, a leading global consumer-centric medical device company is looking for a Service Desk Analyst (IT). This is your chance to work with a global company with nearly 13,000 employees located in 30 countries
As an IT Service Desk Analyst, you will be responsible for installing, configuring, evaluating, maintaining, monitoring, and troubleshooting client computing hardware and software. You will provide first level support through handling incoming queries from internal customers.
Terms : 6-month contract with potential for extension or conversion
Pay : $25-28 / hr.
What you will be doing :
Answers, responds to inbound calls and electronic requests from internal customers.
Creates and documents all support incidents from internal customers into the IT Service Management system.
Provides first line support to resolve all tickets at the service desk before transferring to other IT and business teams.
Analyzes and attempts to resolve tickets related to software and hardware.
Establishes and develops relationships with other IT teams through frequent constructive communication.
Complies with and supports policies and procedures.
Ensures timely resolution or escalation of tickets, and promptly communicates progress to internal customers.
Handles customers’ issues or requests with a professional attitude.
Provides user support in highly virtualized global environments.
Participates in the out of hours support call rotation.
Performs other related duties as assigned.
What you bring to the company :
Bachelors degree in the field of computer information systems and / or professional qualifications with work experience.
2 years equivalent work experience; or an equivalent combination of education and experience
Extensive equipment supports experience with laptops, desktops, mobile devices, etc.
Extensive application support experience
This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you
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