Business Systems Analyst

Astronics, a leader in aviation and technology solutions, has relied on Jira Service Management (JIRA SM) and Jira Software for nearly a decade to streamline processes across IT, HR, and Engineering. Join our innovative and dynamic workplace and be a part of our journey to enhance technology operations.

This will be a hybrid postion with a minumum of 2 days/week at a Astronics location

ROLE AND RESPONSIBILITIES
Are you passionate about Atlassian products and driving continuous improvement? At Astronics, you'll lead the optimization of our Atlassian environments, ensuring efficiency and smooth operations across various departments, including IT, HR, and Engineering. As our go-to expert, you'll configure Jira Software, Jira Service Management, Atlassian Bitbucket, and Atlassian Confluence, while also pioneering future endeavors into CI/CD related to GitHub and associated agents/runners. You'll work within an agile structure, collaborating closely with cross-functional teams and participating in agile ceremonies. You'll also have the flexibility to work remotely since the Jira users are spread across the US, Canada, and France.

ESSENTIAL JOB FUNCTIONS

Configuration:

• Customize workflows, projects, fields, and issue types across Atlassian products.
• Implement automation rules and scripting to enhance productivity.
• Prepare detailed documentation, flow-charts, and diagrams for successful deployments.
• Create dashboards, reports, and filters for stakeholders.

Project Management

• Lead client meetings to gather requirements and analyze needs.
• Coordinate data conversions and interface integrations.
• Executes unit, integration and acceptance testing and develop verification methods to ensure data integrity.
• Report progress on scheduling, implementation, and critical activities.

Training and Support

• Provide training sessions and user support to ensure proper usage of JIRA.
• Address user inquiries and offer solutions in a timely manner.
• Troubleshoot and perform root cause analysis on smaller break/fix.
• Support our compliance team with audit scheduling.
• Monitor performance metrics and identify improvement areas.

Upgrades and Maintenance:

• Plan and execute product upgrades, patches, and migrations.
• Help conduct routine system maintenance to ensure performance.
• Educate users on updates and new features.

CI/CD Integration:

• Implement Continuous Integration and Continuous Deployment (CI/CD) pipelines using GitHub and associated tools.
• Drive automation and integration to streamline processes.
• As part of an agile team, actively participate in all agile ceremonies.

OTHER JOB FUNCTIONS:
QUALIFICATIONS (Minimum)
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION / EXPERIENCE:

• Bachelor’s Degree or equivalent work experience.
• 2 years of proven experience as a Atlassian administrator or similar role.
• Strong understanding of JIRA administration, customization, and plugin management.
• Proficiency in JIRA administration, JQL, and scripting languages (e.g., Groovy).
• Experience in planning, organizing, and managing time across multiple tasks.
• Experience with GitHub and CI/CD methodologies.
• Strong customer service and stakeholder communication skills.
• Understanding of software implementation lifecycle and project management.
• US Person status required.

Applicants must be professional, detail-oriented, and capable of working independently and collaboratively. Flexibility with work schedule and ability to lift up to 50 pounds may be necessary.

Work Authorization/Security Clearance

Due to federal contract obligations, must be a US Citizen or Permanent Resident

SUPERVISORY RESPONSIBILITIES

Does not have any supervisory responsibilities but may serve as a coach and mentor for other positions within the organization.

Physical Demands *

While performing the duties of this job the employee is occasionally required to stand, walk, sit, use hands to pull handles and push buttons. Requirements may also include climbing, balancing, stooping, kneeling, crouching or crawling. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment*

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COVID-19 Considerations

The safety, health and well-being of our employees remains our top priority. Astronics is practicing employee safety precautions while onsite.

Compensation

$70,000-90,000/year

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.