What are the responsibilities and job description for the Desktop Administrator position at Astyra Corporation?
Job Description
Job Description
Desktop Administrator
Local to Norfolk, VA only please
Skills / Knowledge / Experience :
Candidates should have a good understanding and knowledge of installing software and setting up hardware.
Proficiency in Windows 10 / Office365 products / Outlook / Teams / One Drive.
Proficiency in diagnosing and troubleshooting computer issues.
Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
Must be able to troubleshoot and resolve any imaging issues for standard PCs / laptops, toughbooks, tablets, etc.
Experience supporting cell phones and Ipads desired.
Experience supporting HP and OCE printers / plotters desired.
Ability to interface with wide variety of clients and must have excellent customer service skills.
Previous Helpline or customer service experience desired.
Excellent problem-solving and critical thinking skills required.
Must have strong listening skills and be able to respond to multiple customer requests or demands.
Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.
There is a On call Rotation requirement for this position.
Responsibilities :
Configure and test client workstations to utilize VPN access using secure token identification.
Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting / drawing, and network connectivity.
Install image systems with appropriate OS for client needs.
Install and configure core applications once base OS image has been deploy.
Establish Internet accessibility, TCP / IP addresses, and internal and external e-mail accounts.
Support various connectivity requirements including, but not limit to, Ethernet and TCP / IP.
Soft Skills :
Possesses strong customer service skills.
Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.
Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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