What are the responsibilities and job description for the Desktop Support position at Vminds Technologies Inc?
ONSITE Deskside Technician
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Job Type: Contract
Pay: $22.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical Support: 4 years (Preferred)
- Incident Management: 4 years (Preferred)
- Root Cause Analysis: 4 years (Preferred)
- Troubleshooting & Diagnostic Skills: 4 years (Preferred)
- SLA Adherence: 4 years (Preferred)
Work Location: In person
Salary : $22
