What are the responsibilities and job description for the Desktop Support Technician position at Astyra Corporation?
Job Description
Job Description
Desktop Support Technician
This is an onsite position
Responsibilities :
Responding to queries on the phone via email in person or through remote access.
Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN Networking and ISP problems.
Required Skills / Knowledge / Experience :
Strong working knowledge of computer systems, hardware, and software, including drivers and bios, Required 6 Years
Excellent problem-solving, analytical, and team-working skills, Required 4 Years
Excellent communication and interpersonal skills., Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods., Required 4 Years
Writing and editing training manuals., Required 4 Years
Running reports and analyzing common complaints and problems., Required 4 Years
An openness to learning new technologies., Required 2 Years
An openness to learning new technologies., Required 4 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! ?
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