What are the responsibilities and job description for the Desktop Support Technician position at Hermez IT?
Overview
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. If you have a passion for technology and enjoy helping others, we want to hear from you.
Duties
- Install, diagnose, repair, maintain, and upgrade hardware and software
- Provide technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot software applications and operating systems
- Manage computer security including firewalls and antivirus programs
- Analyze technical issues and provide solutions
- Collaborate with other IT team members to resolve complex problems
- Utilize ticketing systems such as Jira to track user requests
Experience
- Proven experience in desktop support or a related field
- Proficiency in computer management and software troubleshooting
- Strong knowledge of operating systems and computer hardware
- Familiarity with mobile devices support
- Excellent technical support skills coupled with outstanding customer service abilities
Job Type: Full-time
Pay: $23.97 - $45.91 per hour
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $24 - $46
