What are the responsibilities and job description for the Customer Success Specialist (2035) position at Asure Software?
Who we are
Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.
**This position will be on-site at our Sioux Falls, SD office location. **
How you will contribute
As a Client Success Specialist on our team, you will be integral to ensuring our client's success and satisfaction with our recruitment solutions. You will play a critical role in facilitating the onboarding process for new clients, providing training on the features of our software, and offering ongoing guidance and support to ensure clients derive maximum value from their investment in Asure Software.
- Onboard new clients, guiding them through the setup process and ensuring a smooth
transition onto our platform. - Conduct training sessions for clients to educate them on the features, functionalities, and
best practices of our software. - Serve as the primary point of contact for clients, responding promptly to inquiries and
providing technical support and troubleshooting assistance as needed. - Build strong relationships with clients to understand their goals and challenges, and
proactively recommend solutions and strategies to optimize their recruitment processes. - Collaborate closely with sales, product development, and customer support teams to
address client needs and resolve issues in a timely manner. - Monitor client usage and adoption of our software, identifying opportunities for
additional training or product enhancements to enhance client satisfaction and retention. - Maintain accurate records of client interactions and activities using our CRM system.
Qualifications
- Proven experience as a Client Success Representative, Customer Success Manager, or
similar role in a software or technology company. - Excellent interpersonal and communication skills, with the ability to build rapport and
trust with clients. - Strong problem-solving abilities and a proactive approach to client management.
- Experience in conducting training sessions or presentations, with proficiency in
explaining technical concepts to non-technical users. - Familiarity with CRM software and support ticketing systems.
- Bachelor's degree in business administration, Information Technology, or a related field
(preferred but not required).
Compensation
The base range for this role is $23.00-$25.00 per hour depending upon level of experience.
Benefits
- Medical, Dental, Vision, HSA, FSA- All effective on day 1!
- Company paid Basic Life Insurance, A D, Long-Term Disability, and Short-Term Disability
- 401K Program with 3% safe harbor contribution
- Employee Stock Purchase Program
- Fitness Reimbursement Program
- Self-Managed PTO
Our Mission
To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
- Helping customers grow by getting the most from their human capital.
- Helping our employees grow personally and professionally.
- Growing relationships in our communities that inspire goodness.
- Grow shareholder value
Our Vision
Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our Values
Reflect who we are and what we stand for as a company.
- Embrace Change
- Lead with Integrity
- Own the Outcome
- Deliver Awesome
- Be a Good Human
We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.
NO AGENCIES PLEASE
Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Salary : $23 - $25