Operation and Customer Success Assistant

Job Title: Office Administrator, Operations and Customer Success Assistant

Company: Midtek Appliance Repair

Location: Sioux Falls, South Dakota

Employment Type: Full-Time (Up to 40 hours per week)

Job Overview: Midtek Appliance Repair is seeking a dedicated and organized Office Administrator to manage our office operations and ensure smooth communication between our customers, technical team, and vendors. The ideal candidate will have experience in office management, inventory control, customer service, and online sales. This role requires excellent organizational skills, proficiency in office software, and a strong commitment to providing outstanding customer experiences.

Key Responsibilities:

• Inventory Management: Oversee and organize parts inventory, ensuring accurate records and efficient stock management. Work with vendors to manage account details and ensure timely restocking of parts.
• Customer Service: Answer customer queries via phone and email, providing excellent support and resolving any issues promptly. Ensure customer satisfaction by coordinating with the technical team.
• Administrative Tasks: Handle various office tasks, including managing paperwork, scheduling, and coordinating with other departments to ensure smooth operations.
• Online Sales & Marketing: Manage online sales platforms, process orders, and update inventory as needed. Handle social media marketing, including creating and posting updates, and managing customer interactions on social platforms.
• Vendor & Account Management: Work closely with our software providers and manage vendor accounts to ensure seamless operations and service delivery.
• Coordination with Operations Team: Collaborate with the operations team to ensure all activities are aligned with company goals and customer needs are efficiently met.
• Collaboration: Work hand in hand with the technical team to ensure customers are well taken care of and that their needs are met promptly and efficiently.

Requirements:

• Proven experience as an Office Administrator or in a similar role.
• Strong knowledge of office software (e.g., MS Office, Google Workspace) and inventory management tools.
• Excellent customer service skills with a focus on delivering outstanding experiences.
• Experience in online sales and social media marketing is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.

Working Hours:

• Monday - Friday
• Up to 40 hours per week, with the possibility of flexible working hours.