What are the responsibilities and job description for the Customer Service Director position at Asurion?
Job Requirements
This is a demanding role requiring exceptional leadership and management skills. The successful candidate will have a proven track record of success in similar roles, excellent communication and interpersonal skills, and the ability to motivate and develop a high-performing team.
Main Responsibilities
This is a demanding role requiring exceptional leadership and management skills. The successful candidate will have a proven track record of success in similar roles, excellent communication and interpersonal skills, and the ability to motivate and develop a high-performing team.
Main Responsibilities
- Supervise and coordinate the activities of Cellphone Repair Technicians.
- Manage technicians across multiple retail locations.
- Ensure production and quality standards are achieved.
- Foster a culture of sales to drive performance.
- Deliver in-field technical training to enhance technical expertise of teams.
- Measure effectiveness of service and repair functions to determine if performance standards have been met.
- Develop employees to ensure they understand performance metrics.
- Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
- Manage parts inventory for respective store locations.
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
- Adhere to internal standards, policies, and procedures.
