Customer Service Agent (Onsite at Customer)

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

SCHEDULE:  Wednesday - Sunday 10pm to 7am

Major Duties and Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution 
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage  
• Professionally represent Expeditors to our customers, service providers, and government agencies 
  Provide exceptional customer service to both external and internal customers
• Ensure accurate and timely data entry into our operational system
• Communicate with domestic customers and their offices
• Comply with customer requirements and procedures
• Prepare and process documentation
• Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance
• Invoice customer accurately and timely for provided services
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
• Must have customer service experience
• Must complete and pass training courses 
• Pro-active, strong organizational skills
• Work well in a team environment
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• Must be authorized
• Attention to detail
• Strong desire to learn
• Authorized to work in the United States

Expectations:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

Qualifications

• Fully proficient with various software applications (i.e. MS Office, Lotus Notes)  
• Typing - 30 wpm and 10-key by touch 
• Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement 
• DG Certification Required 
• Easily adapt to change and function efficiently in a high stress environment 
• Compliance certifications required to perform required duties obtained and maintained 
• An intimate understanding of Export Compliance  
• General Airline/Logistics Knowledge 

**Local applicants only***

Please provide a cover letter along with your resume.

SCHEDULE:  Wednesday - Sunday 10pm to 7am

Additional Information

Expeditors offers excellent benefits

***Please include a cover letter***

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Expected compensation $22.00 to $27.00 per hour. 
• Employee Stock Purchase Plan
• Health Plan: Medical, Prescription Drug, Dental and Vision
• 401k Plan
• Training and Professional Development Program

All your information will be kept confidential according to EEO guidelines.