What are the responsibilities and job description for the Orlando Onsite Technical Support & Sales Representative position at Asurion?
This position requires newly hired Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL 32839.
Technical Support & Sales Representative
Location: Orlando, FL
Pay Rate: $20.00 /hour base pay
Schedule: 5 days/week (average) Full Time
Make money moves with Asurion!
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions.
We take care of you (benefits/perks):
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
#asurioncareers
Technical Support & Sales Representative
Location: Orlando, FL
Pay Rate: $20.00 /hour base pay
Schedule: 5 days/week (average) Full Time
Make money moves with Asurion!
- $20/hr base pay (guaranteed)
- Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32 /hr!
- You will move to the PPX Model once your training has been completed (4-6 weeks average time to train)
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions.
We take care of you (benefits/perks):
- Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early!
- Based on your sales performance, you'll get extra money
- We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills.
- Generous medical, dental and vision benefits program after 30 days of employment
- 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
- Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
- Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
- Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental and vision benefits!
- Evaluate and troubleshoot with customer concerns
- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
- Utilize call center technology to solution, input, track, and report customer issues
- Meet goals and grow from feedback and coaching
- 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers
- Sell Asurion smart home and other products on every call
- Directly connected to PPX incentives
- Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
- When needed, escalate calls appropriately
- Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
- Minimum education: Highschool Diploma (or equivalent)
- Strong knowledge of software troubleshooting techniques
- Ability to achieve sales and customer experience goals and objectives
- oThis is a sales role, team members in this role have sales activity goals that must be met to be successful
- Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
- Strong attention to detail while multitasking with speed and accuracy
- Excellent phone etiquette and communication skills
- Flexibility to adapt to the needs of the customer, the business, and your team
- Display commitment through a reliable track record of attendance and performance
- Computer literacy and ability to type 25-35 words per minute and learn call center software
- A passing hiring assessment (soft skill scenario modeling and product knowledge)
- Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
- Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
- Put Customers First
- Play A Team Sport
- Take Ownership
- Collaborate and Then Commit
- Reach Full Potential
#asurioncareers
Salary : $20 - $32
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