What are the responsibilities and job description for the National Account Manager, Ecommerce position at ASUS Computer International?
Job Description Overview:
We are looking for an energized and commercially minded National Account Manager to help ASUS successfully deliver the Customer Value Proposition to our eCommerce partners to fulfill our Promise of Mutual Value Creation and generate sustainable growth. National Account Manager is specifically focused on developing and managing strategic relationships with key retail accounts at a national level.
The National Account Manager’s goal is to maintain positive working relationships with customers while growing the ASUS business above industry growth rate. The National Account Manager functions as a liaison between client companies, product managers and the marketing team. As a critical teammate within the sales team, the account manager utilizes business analytics to improve and support business development and growth for customers. A keen business mindset along with an understanding of industry trends and experience in consumer electronics sales is needed to succeed in this role.
Essential Duties and Responsibilities:
Operational, Sales and Inventory management (50%):
- Manage set-up and promo process
- Responsible for reporting and communicating to sales management, operations, and marketing organization on key performance metrics, lead conversion trends, and Quarterly Business Reviews on overall program and team performance
- Provide recommendations to Director of Sales and Product Management based on model performance. Including how to reduce the lead-time on product setup or maintain the operation efficiency.
- Run day-to-day internal product setup and sales operations to ensure processes, policies and procedures are maintained and improved as needed to drive business efficiencies to the next level.
- Actively utilize Salesforce.com to track account activity and performance.
Account Management (50%):
- Account and Relationship Management (20%):
- Coordinates and arranges weekly/bi-weekly/ and monthly scheduled meetings with each BU/account.
- Take the lead on the call when management is not available.
- Customer Service - Escalate customer service issues and create a closed loop to satisfy end consumer and retailer.
- Work with ASUS partners: Intel, Microsoft, Nvidia and AMD to create win-win opportunities
- Forecast Management (15%):
- Input forecast for the Product Management team.
- Track delivery schedule to meet forecast request.
- Communicate to account any deviations from forecast.
- Request POs based on forecast.
- Data Analysis (5%):
- Competitive Analysis: Track promotions of competition at selected accounts. Ask detailed questions to account to better understand the competition’s performance.
- Market Analysis: Study key retailers’ websites and read NPD monthly reporting to understand the market and help provide recommendations to accounts based on market data.
- Cross functional Collaboration (10%):
- Work with Marketing to create marketing solutions to support accounts. Closely manage marketing timelines set by accounts. Drive each account to place ASUS products in ADs - ensuring they have the proper messaging and images.
- Work with product management team to secure shelf placement and marketing support within the ROI guidelines controlled by the product management team
Required Qualifications
Years of Education and Work Experience:
- Bachelor's degree (B.A./B.S.) in business or related field
- Minimum of 3-5 years of eCommerce account management or retail buying experience in the consumer electronics industry
Knowledge and Skills:
- Intermediate experience with Word, Excel, and PowerPoint
- Ability to multi-task and manage workflow priorities
- Confidence to speak in front of large groups or senior management
- Focused on taking the initiative to solve problems and create positive results
- Strong communication skills via email, phone, and face to face within ASUS and external partners
- Team player who is open to supporting other team members
- Proficient in English, can speak Mandarin is a plus
Preferred Qualifications:
- eCommerce or National Account Management experience is preferred.
Working Conditions:
- Remotely from home with travel as needed
- Ability to travel domestically– approximately 10%
$90,000 - $130,000 annually is the estimated pay range for this role working in Greater Los Angeles, California area. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our employee comprehensive benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).
ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.
Salary : $90,000 - $130,000
