Arabic/Bengali Speaking CDPAP Home Care Coordinator

At Home Solutions seeks a full-time case/client coordinator to join our progressive team. The successful candidate possesses strong decision-making, communication, and time management skills. The coordinator must work directly with patients and caregivers to support the daily operation of the agency. Bilingual English/Arabic or English/Bengali and experience with CDPAP (Consumer Directed Personal Assistance Program) are required.

Responsibilities:

• Schedule/assign caregivers to patient cases
• Interact with families, clients, and caregivers regarding services
• Follow-up with clients and caregivers regarding coverage, call-offs, and cancellation of staff
• Maintain open and current communication with the management team regarding changes in the status of clients and caregivers
• Actively participate in regular staff meetings to provide guidance on any changes with staffing requirements/needs
• Document all notes and updates for clients and caregivers into HHA Exchange
• Participate in agency on-call when scheduled
• Ensure supervision and direction to aides
• Receive referrals and inquiries for services
• Report all incidents to the immediate supervisor
• Ensure that services are provided as prescribed by the client's Plan of Care.
• Prebilling and working on Call Dashboard on a daily basis
• Performs other duties as needed

Requirements:

• Bilingual English/Arabic or English/Bengali
• Coordination experience with CDPAP (Consumer Directed Personal Assistance Program)
• HHA Exchange knowledge preferred
• Coordinating/Case Management: 1 year (Preferred)
• Be an organized and detail-oriented person
• Excellent listening and communication skills
• Must be able to read, write, and understand English
• Ability to work independently and make decisions
• Ability to promote staff motivation
• Working under time pressures and managing multiple activities simultaneously
• Proficient in Microsoft Office (Outlook, Word, Excel)
• COVID-19 vaccination required

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Experience:

• CDPAP Coordination: 1 year (Required)

Language:

• English (Required)
• Bengali (Required)
• Arabic (Required)

Ability to Commute:

• Buffalo, NY 14226 (Required)

Work Location: In person

Salary : $23 - $26