What are the responsibilities and job description for the CUSTOMER SUCCESS MANAGER position at Ataccama?
We are Ataccama , and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. It's what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.
Our vision is to be the leading AI-powered cloud data management company and to do that, we're making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values :
Challenging Fun
ONE Team
Customer Centric
Candid and Caring
Aim High
As a Customer Success Manager, you are the backbone of our relationships with our customer base. You are responsible for managing a defined book of business to ensure customers successfully deploy, adopt and renew Ataccama solutions.
Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. You will strive to understand our customer's data management needs and show how Ataccama can help them to achieve their goals, working closely with the sales, product, and engineering teams.
Your Challenge
- Act as a trusted advisor to a portfolio of customers in North America and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy.
- Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention and expansion.
- Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions.
- Develop and maintain strong, multi-level relationships with each customer in your portfolio.
- Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice.
- Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth.
- Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
- Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, including documenting, quantifying and prioritizing feedback to align the Ataccama teams to meet the customer's needs.
- Work closely with the Product, Support, Services, Security, Engineering and other teams to streamline and prioritize work needed for customer success.
Is This You?
Work equipment
Perks & Benefits
While we highly value cooperation with all our business partners, we don't accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company. >
