What are the responsibilities and job description for the Help Desk Support position at Atash Enterprises, LLC?
Job Details
Note
Rate - $25.75/hr on 1099
PROVIDE CANDIDATES FULL PHYSICAL ADDRESS where DOM DoIT Background Check form and Fingerprint cards are to be mailed [REQUIRED]
Candidates must be located within 50 miles of client work site, must be local candidates at time of submission
Location - Des Moines -IOWA
Skill
Required / Desired
Amount of Experience
Ability to provide excellent customer service
Required
Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
Required
Experience in Help desk support
Required
Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
Required
Experience with ticketing applications and escalation procedures
Required
PROVIDE CANDIDATES CURRENT LOCATION (CITY/STATE) HERE:
Provide three (3) professional references [REQUIRED] on the candidate's resume with Contact Name, Title, Contact, and Relation to the candidate.
Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting, requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms, scheduling and completing the fingerprinting process, and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $26
