What are the responsibilities and job description for the Help Desk Support position at Cilable?
Note: Only Local Candidates preferred
Job Description:
- Daily support of HHS BHRS help desk needs.
- The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in.
- Create and resolve service request tickets for issues the service desk can resolve.
- For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- ·Ability to provide excellent customer service
- ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- ·Experience in Help desk support
- ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- ·Experience with ticketing applications and escalation procedures
Note: Provide three (3) professional references [REQUIRED] on the candidate's resume with Contact Name, Title, Contact, and Relation to the candidate.
Please submit your resume in word format.
Job Type: Contract
Pay: $20.00 - $23.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Are you local to IA (Y/N)
Experience:
- IBHRS Help Desk, supporting internal program: 5 years (Required)
- Help desk support: 5 years (Required)
- Timely handling of requests received via phone, email,: 5 years (Required)
- ticketing applications and escalation proceedures: 3 years (Required)
Work Location: In person
Salary : $20 - $23
