What are the responsibilities and job description for the Help Desk Support position at IT Excel?
Job Details
The Candidate will Timely handle requests for assistance for both Department employees and clients that are received via phone, email, employee self-service, the client portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- Ability to provide excellent customer service
- Previous experience with the Department Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the client portal, or walk-in.
- Experience with ticketing applications and escalation procedures
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