What are the responsibilities and job description for the Sr Desktop Support position at Atash Enterprises, LLC?
Job Details
Sr Desktop Support Tech. Both Phone and In PERSON Interviews will be conducted.
100% ON SITE from Day One
Parking not provided for contractors
Duration: Expected to go 1 yr beyond May 31, 2025 Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
100% ON SITE from Day One
Parking not provided for contractors
Duration: Expected to go 1 yr beyond May 31, 2025
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Skills Table:
Skill
Required / Desired
Amount
of Experience
Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required
6
Years
Excellent problem-solving, analytical, and team-working skills
Required
4
Years
Excellent communication and interpersonal skills.
Required
4
Years
demonstrated ability to obtain feedback from customers to improve training methods.
Required
4
Years
Writing and editing training manuals.
Required
4
Years
Running reports and analyzing common complaints and problems.
Required
4
Years
An openness to learning new technologies.
Required
2
Years
An openness to learning new technologies.
Required
4
YearsEmployers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
