What are the responsibilities and job description for the Sr Desktop Support Tech position at nLeague?
Job Description
Job Description
Job ID : (757508)
Position : Sr Desktop Support Tech - 100% ON SITE
Client : TAX
Location : 600 E. Main St. Richmond, VA
Duration : 02 Months
Per Mgr : Interviews will be a combination of PHONE or Virtual (initially), then a FOLLOW-UP PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
100% ON SITE from Day One
Parking is not provided for contractors.
Duration : Expected to go 1 yr beyond May 31, 2025
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for :
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
