What are the responsibilities and job description for the Sr Desktop Support Tech position at InfoPeople Corporation?
ABOUT THE ROLE
Client seeks qualified resource to be responsible for :
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Skills : Skill
Required / Desired
Amount
of Experience
Expertise Rating
Move
Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required
Years
Excellent problem-solving, analytical, and team-working skills
Required
Years
Excellent communication and interpersonal skills.
Required
Years
demonstrated ability to obtain feedback from customers to improve training methods.
Required
Years
Writing and editing training manuals.
Required
Years
Running reports and analyzing common complaints and problems.
Required
Years
An openness to learning new technologies.
Required
Years
An openness to learning new technologies.
Required
Years
