ServiceNow Engineer (Only Locals)

Candidate Requirements

• Top 3-5 Must-Have Skills:

1. configure full CMDB Implementation
2. implementation of Discovery and Service Mapping
3. ServiceNow Discovery, CMDB, Service Mapping
4. Understanding of network protocols (e.g., SNMP, WMI, SSH)
5. Ability to align discovery data with IT service management processes

• Certifications or Degrees Required:

We are looking for an experienced ServiceNow Engineer who how the ability to support the IT Operation Management and IT Asset Management Module. This includes, but is not limited to the following:

Responsibilities:

· Expertise in ServiceNow Discovery. Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.

· Expertise in Service Mapping features and functionality.

· Understanding of network protocols (e.g., SNMP, WMI, SSH)

· Knowledge of CMDB structure and data relationships

· Ability to align discovery data with IT service management processes

· Strong analytical and problem-solving abilities

· Participate in the design, development, and implementation of enhancements of Service-now instances.

· Participates in platform upgrade planning, testing, and validation.

· Document system and application architectures

· Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)

· Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.

· Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.

· As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk.

· Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participates in review, refine and documenting these standards.

· Accountability for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

· You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triage the incidents and evaluate any requests that come in.

· This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesn’t wait for work to be assigned to them but goes after work to improve the team and their performance.

Technical Skills – Must Have

· Ability to align discovery data with IT service management processes

· ServiceNow Discovery, CMDB, Service Mapping

· Understanding of network protocols (e.g., SNMP, WMI, SSH)

Technical Skills - Nice to Have

· ITIL v4 certification

· ServiceNow CIS – SPM

· ServiceNow Now Mobile