What are the responsibilities and job description for the Customer Care Representative position at ATCO Pest Control?
ATCO Pest Control is a family owned and operated Bay Area company. We are passionate about developing leaders that care for our customers, families, the environment, and each other. We are looking for a Customer Care Representative to join our team at our Petaluma Office. This is a 100% on-site position.
Primary tasks include:
- Handling incoming calls, emails, texts, and other customer communications
- Scheduling/routing appointments on the field technicians schedule
- Following up on incoming leads and sent proposals (no cold calls!)
- Creating and/or proofreading inspection reports and proposals from notes provided by the field technicians.
The Ideal candidate has a strong phone presence, is proficient at typing, has great customer service skills, and is knowledgeable about the layout and travel times within the north bay area. They are skilled in professional communication, time management, multi-tasking, and general office duties. Attention to detail and consistent attendance is a must.
Work Experience:
- Preferred office and/or call center experience.
- Proficient using Microsoft Windows PCs and Microsoft Office including outlook, word, and excel.
- Required education: High school or equivalent.
Opportunities for growth!
ATCO is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected characteristics under federal, state, or local law. ATCO is committed to the full inclusion of all qualified individuals and, as part of this commitment, ATCO will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact us via really message.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $20 - $25