What are the responsibilities and job description for the Customer Care Representative position at DriveSavers?
Customer Care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.
We're looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you're helping people restore memories they thought may have been lost forever.
Experience and Education
2-4 years sales experience, Associate / Bachelor Degree or equivalent work experience
Required Skills and Experience
Excellent interpersonal, organizational, and communication skills
Great customer service skills
Strong attention to detail
Able to work independently as well as part of a team
Able to analyze and evaluate customer needs
Able to prioritize and meet deadlines in a fast-paced environment
Must have passion for staying ahead of current and future technologies
Job Duties Include
Receiving inbound calls pre-service, service, and post-service
Outbound call follow-up
Working directly with data recovery engineers to report engineers' findings
Answering questions about the technical process of data recovery and associated pricing
If you have some of the qualifications but not all, please tell us why you think you should be considered.
Benefits
Competitive Salary
Monthly Bonuses
401K Retirement Plan
Medical Insurance
Dental and Vision Plan
Ongoing Training
Paid Holidays
Maternity / Paternity Leave
Events and Celebrations
Subsidized Stocked Refrigerator
Friendly Workspace
Green Business
From Employees on Glassdoor
Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
Amazing work environment. Excellent incentives that encourage us all.
Friendly, inviting, and supportive work environment.
Great training, room for growth.
Engaging and manageable workload.
Each day brings new challenges with new and older technology.
Snacks and beverages are stocked regularly.
You feel valued as an employee. Comfortable work environment and strong incentives.
Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
It's been great to work as an individual to make a difference to customers and work next to others with that same goal.
Small business with a work environment that feels like a family, while also being known as the leader in data recovery.
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What is the career path for a Customer Care Representative?
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