What are the responsibilities and job description for the Help Desk Support Specialist II position at ATG?
NMMES-012 - Help Desk Support Specialist II
Requisition: 2024-01-007
Description/Job Summary
Help Desk Support Specialist II
Norfolk, VA
Requires US Citizenship
Employment Term and Type: Regular, Full Time
Required Security Clearance: Secret
Required Education: At least 2 years of experience in the field or in a related area.
Job Description
Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations
(DIO) efforts concerning information technology services in support of the Navy Maritime
Maintenance Enterprise Solution (NMMES) Program.
Primary Duties and Responsibilities:
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Relies on extensive experience and judgment to plan and accomplish goals.
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May lead and direct the work of others.
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Serves as the initial DIO point of contact for troubleshooting hardware and software
problems.
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Responds to end-user phone, email, or chat requests for support to resolve basic computer,
application, system, device, access, or performance issues.
●
Utilizes product information or solution database to research, troubleshoot, and deliver
solutions.
●
Advises users on the methods, steps, and actions to resolve and avoid future issues and
provides documentation as needed.
●
Documents incidents using help desk systems or tools. Escalates problems to appropriate
levels or teams to achieve issue resolution.
●
May support installs or upgrades of software or devices, set up user profiles, or re-set
passwords.
●
Fulfills all service level standards for response time and quality.
●
Works under the close direction of senior personnel in the functional area.
Qualifications:
●
Familiar with a variety of the field’s concepts, practices, and procedures.
●
Possesses a moderate understanding of general aspects of the job.
Desired:
Education:
At least 2 years of experience in the field or in a related area.
Years Experience:
Experience with IT and Cybersecurity
Physical and Environmental Conditions:
●
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with
colleagues and customers, Listening, Sight, Use of hands/fingers.
This position description is not intended as, nor should it be construed as, exhaustive of all
responsibilities, skills, efforts, or working conditions associated with this job. This and all positions
are eligible for organization-wide transfer. Management reserves the right to assign or reassign
duties and responsibilities at any time.
Company Overview:
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned
Small Business (SDVOSB) focused on Information Technology and Communications consulting,
system engineering, integration, deployment and operation of state of the art command and control
and information systems that deliver critical network centric solution to the warfighter. With a
proven track record of technical support to our customers, we are looking for innovative industry
professionals to join our team.
ATG offers a generous compensation package including health, dental, vision, 401(k), group life
insurance, educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Vets/Disability
