What are the responsibilities and job description for the Help Desk Support Specialist position at Endurance IT Services?
We are seeking a Desktop Support Specialist to provide both local and remote enduser support across North America for various desktop and laptop hardware and software platforms.
Responsibilities
- Act as the first point of contact for IT Help Desk calls and emails resolving user issues.
- Create and assign Help Desk tickets troubleshoot and resolve computer problems.
- Update Help Desk tickets daily and document problem resolutions.
- Setup and configure desktop or laptop computers.
- Complete quality assurance checklists for serviced computers.
- Provide remote assistance during oncall rotation and maintain an oncall log.
- Create and maintain documentation for hardware / software procedures and asset tracking.
- Ship and receive computer hardware as required.
- Provide excellent customer service
- Perform miscellaneous related duties or projects as assigned.
Qualifications
Strong technical skills to manage, maintain, troubleshoot, repair, and update software, hardware, and networking.
