Bilingual Community Outreach Coordinator

Job description

OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting a Community Outreach Coordinator. This full-time position pays $36/hr. in Silver Spring, MD. Must be available nights and weekends, perform work outside of the office and have access to reliable transportation.

Employees assigned to this position are subject to Union membership, fees, and dues in accordance with the collective bargaining agreement, and employment with ATHENA may be conditioned upon participation in client’s Union.

**THIS IS A COVID SAFE POSITION AND REQUIRES APPLICANTS/EMPLOYEES TO BE FULLY VACCINATED. **

JOB RESPONSIBILITIES:

1. Lead the Connector Entity’s community-centered outreach, education, and engagement initiatives in Montgomery County
2. Develop and implement targeted educational outreach and engagement strategies, overseeing daily planning, logistics and outreach activities to achieve the CE outreach and enrollment goals
3. Plan and facilitate training seminars and special events to educate stakeholders and consumers about health insurance options available to the public.
4. Provide community health and resource information at various venues, including libraries, schools, churches, festivals, and neighborhoods with a high concentration of uninsured individuals.
5. . Responsible for updating website content, creating social media posts, newsletters, etc. to maintain relevant and current information and maintain the public updated about .
6. Answer inbound calls to the Health Insurance Section Call Center.
7. Respond to client inquiries in a timely and professional manner, providing guidance, support, and referrals based on customers’ needs.
8. Document all consumer interactions and work activities in the appropriate systems and databases.
9. Assists in other projects as needed and successfully performs other duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university

• 2 years’ experience in a management and leadership position conducting community outreach, community engagement, community organizing, or community development required.

• Bilingual Proficiency in Spanish is preferred

• Outstanding oral and written communication skills (English and Spanish)

• Data management, process workflow, spreadsheet and database tracking systems experienced required

• Health Insurance / ACA experience is preferred

• Must possess the following attributes: ability to work under pressure, multi-task & meet priorities in a fastpaced professional environment, ability to provide excellent customer service to multi-ethnic, multi-cultural populations, effective communication skills (verbal and written), detail- oriented work ethic, and ability to seamlessly shift from completing independent tasks to performing as a reliable partner within team-oriented endeavors.

• Must be available nights and weekends, perform work outside of the office and have access to reliable transportation.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Standard hours of work Monday through Friday, 8:30 am – 5:00 pm, however evening and weekend hours will be required.

· Travel will be required.

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Health Savings Account

· Pet insurance.

· 401k with a generous employer match.

· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.

· Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.

· Short- and Long-Term Disability.

· Employee Assistance Program (EAP).

· Easy to use employee self-serve HR portal.

· Paid time off varies by assignment – be sure to inquire with your Recruiter.

· Sick leave varies– be sure to inquire with your Recruiter.

#ATHENAJOBS

Job Types: Full-time, Temporary

Pay: $36.00 per hour