Regional Director of Operations

PURPOSE:

Functions as a strategic partner of the property in providing aspects of the operation, including managing general property performance, managing, and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing Athena Hospitality culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process.

JOB DUTIES:

Operational and Financial Management

• Ensures that brand standards are being maintained in each area of the property.
• Verifies that the business units are adhering to all Athena policies and procedures.
• Promotes both Guarantee of Fair Treatment and Open-Door policies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Performs required annual Quality audit.
• Provide support to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan and capitalize on all revenue opportunities.
• Walk the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Assist manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Delegate responsibilities for operations and projects to the appropriate level of associate.
• Produce business unit performance reports to the Vice President of Operations.
• Supporting Associates:
• Leading: Motivate, coach and train team Associates, support goals and hold team Associates accountable, and provide appropriate feedback, rewards, and recognition.
• Always extend professionalism and courtesy to all associates and leads by example demonstrating self confidence, energy, and enthusiasm.

Managing the Guest Experience

• Motivates and encourages staff to solve guest and employee related concerns.
• Ability to analyze service and quality issues, identify training needs, ensure implementation of training to optimize results, and adhere to Athena Hospitality’s and the brands training guidelines and policies.

REQUIREMENTS:

• Ability to maintain high visibility throughout the property.
• Excellent verbal and written communication skills.
• Ability to always work as a team player with both associates and guests.
• Travel requirement – 50%
• Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.). • Provide follow-up information to VP of Operations and other corporate executives.
• Prepare for scheduled visits (e.g., pulling and consolidating relevant reports).
• Brand experience with Hilton, Marriott is preferable.

EXPERIENCE:

At least 10 years of hotel operations experience with a minimum of 5 years being in management level position. High school diploma or GED required. Advanced degree is hospitality or business preferred but not required.

JOB SETTING AND PHYSICAL DEMANDS

To perform the job successfully the candidate must be able to use a computer and other standard office equipment. Fluency in the English language and the ability to speak, hear, read, and write are required as is the ability to work any hours/days of the week and weekends necessary to meet business requirements. Candidates must be able to lift up to 40lbs.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.