What are the responsibilities and job description for the Patient Accounts Specialist position at Athena Medical Management LLC?
Description:
Requirements:
RESPONSIBILITIES
- Take patient calls and provide accurate, satisfactory answers to their queries and concerns
- Collaborate with other departments to resolve customer complaints while providing the highest level of customer service
- Identify calls that needs to be escalated to the Patient Accounts Manager
- Process a high-volume call load, both inbound and outbound, in a timely manner
- Answer telephone promptly and politely
- Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions
- Maintain a detailed call log
- Process patient payments; set up payment arrangements when necessary
- Provide ledger to patients when requested
- Meet and exceed personal and department objectives and metrics
- Provide full cycle administrative support to Patient Accounts Manager
Requirements:
MINIMUM REQUIREMENTS
High school diploma
- Exceptional verbal communication skills
- Exceptional personal communication skills and ability to explain some medical information
- Ability to master the software used for scheduling
- Proficient data entry skills