What are the responsibilities and job description for the Patient Appointment Coordinator position at Athena Medical Management LLC?
Job Description
Title: Patient Appointment Coordinator Reports to: Scheduling Manager
Department: Scheduling FLSA Classification: Non-Exempt
RESPONSIBILITIES
Process patient phone calls to schedule appointments for Mammography, Sonography, Xray, etc. utilizing Infinitt scheduling software
Effectively communicate and resolve any patient requests regarding their appointments
Request doctors’ orders and/or previous images when required
Question patients when necessary to assure the proper type of exam is scheduled
Make outbound calls to schedule patients for appointments and to confirm appointments
Troubleshoot unusual calls and transfer patient to the correct person
Use exceptional customer service skills to calm dissatisfied callers
Assist coworkers with any issues that arise
Train new employees when requested by manager
FAX, scan, and file as needed
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
MINIMUM REQUIREMENTS
One (1) year medical scheduling or call center experience
- Knowledge of medical terminology
- Proficient at Excel, TEAMS, SharePoint, Outlook
- Exceptional time management skills
- Exceptional conflict resolution skills
- Customer service training, either on-the-job or through a certificate program
- Ability to travel to other WIS sites on occasion
- Ability to sit for hours at a time typing on a computer keyboard
- Ability to walk, bend, and lift up to 20 pounds