What are the responsibilities and job description for the Senior Product Performance Manager position at athenahealth, Inc.?
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Senior Product Portfolio Strategy & Performance Manager to join our or industry-leading Product Operations division. Your role will be to manage and drive outcomes across athenahealth’s R&D operating cadence and the lifecycle of its portfolio of investments, working in partnership with R&D leadership and cross-divisional senior leaders. Additionally, you will program manage defined cross-R&D and company initiatives, aligning with the broader team’s role in managing our R&D investment portfolio. This position requires the ability to create new operational levers while also optimizing existing ones to drive R&D initiative results and deliver value to our clients and cross-division stakeholders.
But enough about us; let’s talk about you.
You are an excellent communicator with strong project management and analytical skills, holding yourself and others accountable to meet commitments. You thrive in ambiguity and take an entrepreneurial approach to problem solving while being able to monitor progress of performance and pivot accordingly.
The Team: Our team was recently highlighted in the groundbreaking book on "Product Operations: How successful companies build better products at scale” with a case study focused on our successful build-out, scale, and execution of athenahealth’s Product and R&D functions. Our team operates across the entire lifecycle of athenahealth products, from long-range business cases to the roadmap, release, and post-release outcomes. Our team balances an obsession with executing the R&D portfolio at scale in line with the expectations of our private equity owners and disrupting the current state of the US healthcare ecosystem, delighting our provider and patient end users by reducing administrative burden and simplifying healthcare delivery and payment.
Job Responsibilities
- Coordinate and drive the full R&D operating cadence in partnership with Product Operations and company leadership.
- Define, launch, and deliver highly complex and ambiguous programs aligned with athenaOne portfolio investments, ranging from new capabilities launches to migrations and product financial performance optimization.
- Align internal support functions to close product deficiencies and drive outcomes across product development lifecycle and programs
- Work with cross-functional stakeholders to develop performance analytics, analyze program initiatives, and synthesize findings to executive leadership for rapid decision making
- Dive deep into existing functionality of athena product / services and R&D operational data to inform new performance initiative opportunities
- Coordinate with internal teams to drive tool development to aide in client & product performance based on business requirements
- Be self-sufficient in leveraging all resources at his/her disposal to effectively define and manage multiple, concurrent initiatives, balance timelines and deliverables, and communicate results to key stakeholders.
Typical Qualifications
- Bachelor’s degree required, plus at least 7-10 years of professional experience
- MBA preferred
- Enjoys collaborating and achieving outcomes through various business functions and stakeholders
- Strong financial acumen & data analysis skills
- Thrives in ambiguity and bringing structure to white space
- Takes an entrepreneurial approach to owning and solving problems
- Experience executing processes and projects to meet business goals in cross-functional team settings
- Knowledge and understanding of current trends in healthcare
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
