What are the responsibilities and job description for the Claims Representative (Starting at 41K + 5k Company Stock) position at Athene Annuity and Life Company?
We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.
Purpose:
We're hiring Claims Representatives!A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The ideal candidate is dedicated to being highly productive and is able to empathize with customers during difficult times.
Accountabilities:
Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via email to beneficiaries regarding pending claims and outstanding requirements.
Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.
Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements.
Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies.
Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.
Qualifications and Experience:
1 years of work experience required; experience with annuities is strongly preferred.
Ability to navigate multiple computer systems with minimal assistance required
Demonstrated interpersonal skills, including effective verbal and written communications.
Understanding of annuity and financial services regulations preferred.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
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Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
