Library Computer Assistant: Information Services (IS-09)

Overview

• Status: Part-time; hourly; non-exempt; without benefits
• Hours: Up to 17 hours per week
• Salary: $16.00 per hour
• Application Deadline: Open Until Filled

Bilingual in Spanish and English is preferred, but not required.

Current Schedule

Typical hours are Monday – Thursday 5 pm – 9 pm; requires one weekend every month (Saturday 9 am – 6 pm and Sunday 2 pm – 6 pm).

Purpose and Scope

Athens Regional Library System is committed to our Vision: Engaging Communities and Exceeding Expectations, which we achieve through the everyday practice of our organizational values. It is through our values we provide an atmosphere and work environment that is inclusive, supportive of our community, respectful, committed to excellence and welcoming.

Athens Regional Library System is hiring a Computer Assistant to assist patrons using public computers at the Athens-Clarke County Library. The Library will hire an enthusiastic individual who embraces and thrives in an active, fast-paced, and culturally diverse environment.

This position requires a positive customer service attitude, dependability, tact, knowledge of library policies and procedures, and the ability to work as part of a team. This position reports to the Assistant Director for Public Services.

Minimum Training and Experience

High school diploma or equivalent preferred; at least two years of customer service is required, with library-related experience preferred. Significant Internet and general computer experience is essential. Or, a satisfactory combination of training and experience will be considered.

Essential Duties and Responsibilities

The following are normal, but not exclusive or all-inclusive, expectations for this job. Other duties of a similar nature or level may be required as assigned and job assignments, including schedule and night and weekend hours, may change in the future.

• Provides outstanding direct customer service to library patrons who require assistance with using library computers.
• Assists library patrons with using mobile printing, downloadable library audiobooks and ebooks, checkout of library devices such as Chromebooks and hotspots, and use of scanners, fax, printers and other computer peripherals.
• Assists with A/V setup for meeting rooms and events.
• Upholds all library policies, including the Patron Responsibilities and Conduct statement.
• Monitors and responds to safety and security of library patrons and campus; addresses and reports situations according to outlined procedures.
• Meets System expectation to participate in at least two approved off-site outreach programs each year.
• Meets System expectation to complete at least 10 hours of approved work-related training activities during each year of employment.

Knowledge, Skills, and Abilities

• Skill in upholding the library’s core values; ability to provide external and internal service that is welcoming, committed to excellence, inclusive, and respectful and that supports the community and co-workers.
• Knowledge of customer service principles and skill in providing efficient, positive, and professional customer service to patrons of all ages as well as to co-workers.
• Knowledge of policies and procedures of the Athens-Clarke County Library.
• Knowledge of Microsoft Word and other Office programs and Google Docs and Drive.
• Knowledge of scanning, faxing and printing documents, editing images, working with PDF documents, and use of various storage media, including CDs and DVDs
• Ability to assist patrons with various web browsers and social media platforms.
• Ability to assist patrons with online applications and forms, downloading and uploading files, email, and other similar tasks.
• Knowledge of library technology services, including downloadable books and magazines, and the ability to assist patrons in their use.
• Ability to handle a busy work environment; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Knowledge of all normal and emergency library building procedures.
• Knowledge of basic office principles and skill in performing office and library resources support, including ability to collect cash money and make correct change mentally.
• Ability to work independently within established guidelines, and as part of a team.
• Ability to maintain regular, predictable and punctual attendance.
• Ability to learn new library technology in a timely manner.
• Ability to communicate clearly and concisely, both orally and in writing, in English.

Position Disclosure Statement

Athens Regional Library System is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the library may provide reasonable accommodation to qualified individuals with disabilities and encourages prospective employees to discuss potential necessary accommodations. The library is a drug-free workplace and may require drug testing according to established policy. Hiring is contingent upon verification of identity; United States employment eligibility authorization through E-Verify will be required. Georgia is an open records state. Due to the volume of applications, applicants may not receive a reply from the library unless the applicant is selected for an interview.

Submit completed online ARLS job application including a resume and cover letter describing your qualifications for this position.