Summary
Position Summary
The Employee Experience Coordinator supports workforce management (WFM) initiatives to drive employee engagement, satisfaction, and performance. This role focuses on optimizing scheduling, improving operational efficiency, and fostering a positive workplace culture. The ideal candidate will have a strong understanding of workforce management processes and a genuine passion for enhancing the employee experience.
Job Description
Essential Job Functions
Workforce Management Coordination
- Assist in creating and managing employee schedules to maintain optimal staffing levels and ensure smooth operations.
- Monitor attendance, absences, and performance metrics to support workforce planning and productivity improvements.
Employee Engagement Initiatives :
Develop and implement programs to promote employee engagement, satisfaction, and retention.Collect employee feedback through surveys, focus groups, and one-on-one sessions to identify and address areas for improvement in the workplace.Performance Monitoring & Reporting :
Track and analyze performance metrics to uncover trends and opportunities for improvement.Prepare regular reports on employee engagement, attendance, and workforce effectiveness for managementCross Departmental Collaboration
Partner with the Customer Experience Analyst and Leadership teams to align workforce management with employee experience goals.Foster a collaborative environment that encourages open communication and teamwork across all levels of the organization.Process Improvement
Identify and implement process improvements that enhance the employee experience and streamline workforce management operations.Stay current with industry best practices and trends in workforce management and employee engagementRequired Qualifications
Associate's degree in business administration or a related field.2 years of experience in workforce management or employee experience roles, ideally in a call center or service-oriented setting.Strong analytical skills with the ability to interpret data and make strategic, informed decisions.Excellent communication and interpersonal skills, with an emphasis on relationship-building and promoting a positive workplace culture.Proficiency in workforce management software and the Microsoft Office SuitePreferred Qualifications
Bilingual English / SpanishBachelor degree in Communications or any other related field.Work experience in the waste or transportation industry.Physical / Environmental Demands :
Physical :Sitting, seeing, hearing, speaking & smelling continuously.
Problem solving, oral / written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.Eye / hand coordination, fingering (typing), handling, & wrist motion continuously.Standing & walking frequently.Bending, reaching, and stretching occasionally.Environmental :Exposure to dust, smoke, fumes, odors, & noise occasionally.
Exposure to grease, oil, chemicals, & wet conditions occasionally.Works inside only. Position considered office only.Benefits :
Comprehensive benefit package Medical, Dental, Vision401K & Profit SharingEmployee Assistance ProgramLife InsurancePaid Vacation and Sick TimeRecognition programsProfessional development learningAthens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO / M / F / disability / veteran
Salary : $30.00 / hour - $34.62 / hour
Benefits :
Competitive wagesComprehensive benefit package Medical, Dental, Vision401KLife InsurancePaid Vacation and Sick TimeCareer planRecognition programsProfessional development learningAn exceptional work environmentAthens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO / M / F / disability / veteran
Salary : $30 - $35
