ER Community Health Worker, AMH HRSA-RCORP, 40 Hours, Flexible Shifts (Day/Evening/Weekend Rotation), 100% Grant Funded

Overview

Hours: 40 Hours, Flexible Shifts (Day/Evening/Weekend Rotation), 100% Grant Funded 

Job Summary:

The Community Health Worker works closely with primary care providers and/ or addiction medicine providers  to facilitate referrals for counseling, provides case management – assisting emergency department patients to identify and access the help they need. Document encounters in the electronic medical record ensuring that all pertinent information including; referrals, release of information, consents and other clinical documentation is entered appropriately. Cross-training between primary care provider locations: Tully Family, Athol Hospital, & Athol ED.

Responsibilities

Functional Demands

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Essential Functions

• Conducts interactions with everyone in a friendly, courteous and respectful manner.
• Goes out of his/her way to offer assistance to others.  If he/she cannot offer assistance, then finds someone who can.
• Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
• Maintains a clean and safe hospital.
• Responds appropriately and immediately in emergency situations.
• Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
• Ensures compliance with regulations to maintain accreditation and licensure.
• Complies with the Hospital Attendance and Tardiness Policy
• Completed all Hospital and Department Specific Mandatory requirements in the prior calendar year.
• Reports Incidents in a timely and effective manner.
• All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring and enforcing compliance to hand hygiene.
• Managing assigned caseload of patients, maintaining accurate records, attending meetings and providing weekly reports.
• Coach patients in effective management of their chronic health conditions and self-care.
• Assist patients in understanding care plans and instructions. Provide culturally and language appropriate services.
• Help patients in properly accessing and utilizing resources including scheduling appointments, assisting patients with completing applications and registration forms.
• Assist patients in accessing health related services and overcoming barriers to obtaining needed medical care and social services.
• Facilitate communication between patients, services and providers. Encourage patients to be active, engaged participants in their health.
• Help patients connect with transportation resources and give appointment reminders in special circumstances.
• This includes a strong role as patient advocate.
• Assist emergency department patients in accessing tele behavioral counseling services.
• Conduct screenings and assessments using various tools to determine mental health status and social needs.
• Coordinate, manage and schedule tele behavioral counseling sessions.
• Manage data and appointments in hospital’s electronic medical record.
• Obtain insurance authorizations for clinical sessions.
• Provide care coordination to emergency department patients.
• Provide ongoing follow-up, motivational interviewing and goal setting with patients.
• Continuously expand knowledge and understanding of community resources and services.
• Collaborate as a member of the emergency department team to discuss patients on the caseload.
• Participate in weekly supervision and program staff meetings.
• Track and submit data; complete monthly reports.
• Manage time and resources in a skilled manner.
• Understand health care culture and work closely with school personnel.
• Demonstrate appropriate boundaries in all interactions.
• Attend relevant trainings, conferences, and community events.
• Follow Heywood Healthcare’s policies and procedures.
• Maintain confidential information.
• Additional duties will be at the discretion of the department manager.
• Cross-training between primary care provider locations: Tully Family, Athol Hospital, & Athol ED.

Statement of Other Duties:

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Qualifications

Job Requirements 

Minimum Education

• Associates Degree required, or 2 years of experience in lieu of AD.
• Community Health Worker certification is required to be completed within 6 months of the hire date. Funding provided for CHW certification requires 1 year of fulfillment of the RCORP role.

Minimum Certifications 

• AHA BLS required within 90 days of hire

Required Skills

• Strong interpersonal and communication (written and oral) skills
• Strong computer skills – electronic medical record databases, Google calendar, Zoom
• Knowledge of area community resources and agencies
• Skill in organizing resources and establishing priorities
• Creative analytical thinking