What are the responsibilities and job description for the Solutions Center Advisor position at Athol Savings Bank?
Are you passionate about delivering exceptional customer service while staying at the forefront of digital banking innovation? The Solutions Center at Athol Savings Bank is looking for dynamic, solution-oriented individuals to join our team in Athol, MA!
As the hub for customer interaction through phone, chat, and digital channels, our Solutions Center also drives the administration and maintenance of cutting-edge digital banking platforms. This is an in-office role where you’ll have the opportunity to provide outstanding service, handle various administrative tasks, and play a vital role in implementing exciting digital banking initiatives—all under the guidance of our VP of Digital Banking.
What You’ll Do
- Customer Champion: Deliver top-notch support for retail and digital banking through phone, chat, and ITM channels, solving customer needs at first contact whenever possible.
- Tech Problem Solver: Assist customers with setup, troubleshooting, and maintenance of digital banking tools like mobile banking, eStatements, and bill pay.
- Relationship Builder: Strengthen customer relationships through cross-selling, up-selling, and personalized referrals.
- Digital Operations Guru: Perform key operational tasks, such as reporting, system updates, and assisting with the rollout of new digital services.
- Team Contributor: Foster a positive work environment and uphold Athol Savings Bank’s values with every interaction.
Why You’ll Love It Here
- Customer-Focused Mission: Be part of a team that puts people first while embracing cutting-edge technology.
- Professional Growth: Stay ahead of the curve with ongoing learning opportunities and seminars.
- Team Spirit: Join a supportive, collaborative environment where innovation and teamwork thrive.
What You’ll Bring
- A Passion for Service: You’re enthusiastic about helping others and solving problems.
- Tech Savvy: You’re confident navigating digital tools and troubleshooting on the spot.
- Excellent Communication: You excel at engaging with customers and teammates alike.
- Adaptability: You thrive in a fast-paced environment and embrace change with ease.
- Commitment to Excellence: You’re detail-oriented, organized, and driven to surpass expectations.
Education & Skills
- High school diploma or equivalent.
- Proficiency in Microsoft Office and banking-related software.
- Superior verbal and written communication skills.
At Athol Savings Bank, we believe in building relationships, solving challenges, and delivering memorable customer experiences. If you’re eager to grow your career in digital banking and thrive in a dynamic environment, we want to hear from you!
Apply today and be part of a team that’s redefining banking one solution at a time!
