What are the responsibilities and job description for the Accounts Receivable Specialist position at ATI Restoration, LLC?
ATI Restoration LLC is a national leader in construction restoration. ATI takes pride in assisting all of our customers and clients -- no project is too big or too small. As part of our national expansion efforts, we are adding to our teams. We have an immediate opening for a Customer Account Representative.
Key Responsibilities
The Accounts Receivable Specialist interfaces with customers to research and resolve outstanding issues to obtain payment.
The duties of a Accounts Receivable Specialist include collection calls and/or correspondence in a fast paced goal oriented Collections department.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, faxes, and filing cabinets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired Qualifications
3 years of collections experience. Associate's degree in business, accounting, or other related field preferred. Must be detail oriented, with the ability to work independently.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand; use hand to finger, handle or feel; and reach with hands and arms.
Additional Eligibility Qualifications
Construction industry experience a plus
Growth Statement
Looking To The Future, Our Goal Is To Become The Largest National Restoration And Remediation Services Provider In The U.S. We Will Accomplish This By Adhering To The Following Ideals
Key Responsibilities
The Accounts Receivable Specialist interfaces with customers to research and resolve outstanding issues to obtain payment.
The duties of a Accounts Receivable Specialist include collection calls and/or correspondence in a fast paced goal oriented Collections department.
- Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with internal and external customers.
- Weekly and monthly reporting to the direct supervisor
- Process Delinquency notices and Invoices when appropriate
- Processing credit memos and the appropriate reporting
- Handle a high volume of inbound and outbound phone calls to resolve customer issues
- Manage all customers on the Accounts Receivable Specialist respective aging
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent and considerate customer service to all customers
- Participate in team meetings
- Meet defined department goals and activity metrics
- All other duties as assigned
- 3-5 years High Volume Corporate Collections experience
- Associates Degree or equivalent work experience
- Knowledge of Billing and Collections procedures
- Industry knowledge of Lien Laws
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Experience with MS Office (Word, Excel, and Windows), and email
- Commitment to excellent customer service
- Excellent written and verbal communication skills with the ability to negotiate and communicate in a respectful and assertive manner
- Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
- Ability to prioritize and manage multiple responsibilities
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, faxes, and filing cabinets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired Qualifications
3 years of collections experience. Associate's degree in business, accounting, or other related field preferred. Must be detail oriented, with the ability to work independently.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand; use hand to finger, handle or feel; and reach with hands and arms.
Additional Eligibility Qualifications
Construction industry experience a plus
Growth Statement
Looking To The Future, Our Goal Is To Become The Largest National Restoration And Remediation Services Provider In The U.S. We Will Accomplish This By Adhering To The Following Ideals
- Live our company values
- Exceed our customers' expectations
- Create and ensure safe working environments
- Cultivate, educate and retain the industry's best in-house staff
- Use the most technologically advanced techniques and equipment
- Build long-term relationships with customers, vendors and industry peers
- Serve as good stewards of the earth by employing environmentally safe and sound procedures
- Give back to the communities in which we live and work by participating in local volunteer and civic programs
- Honor and respect the human story behind every loss and every job
