IT Help Desk Technician

RESPONSIBILITIES:
Under the supervision of the IT Manager the applicant will:
-Provide technical support and guidance to users
-Provide in person and telephone support to troubleshoot system issues
- Document internal policies and develop training for end-users
- Develop new and build current relationships with vendors. This will include working with technical support on
resolving issues that may come up.

- Assist in configuring and maintaining all systems, applications, security, and network
- Troubleshoot network performance issues. Recommend upgrades, patches, and new applications
and equipment
- Install new software releases and system upgrades, evaluate and install patches, and resolve
software related problems
-Perform system backup and recovery. Maintain data files and monitor system configuration to
ensure data integrity
-Administer and maintain the organization’s email system
-Install and maintain Windows 2016/2019Servers and Windows 11 Desktops/Laptops

EDUCATION:
-4 year degree from accredited University

REQUIREMENTS:
The position recommends experience in the following areas:
- 2 years with managing a virtual environment with vCenter
- scripting experience (ex. Powershell, Python, etc) with a good understanding of API
- Experience of managing Google Apps for Enterprise
- Experience managing MS SQL Servers

- Cloud file shares systems, ex. Google Shared Drive, Sharepoint
- Experience with a Mobile Device Management solution (ex. Airwatch, Maas360, SOTI)
- 2 years of installation and Management of Windows 2012/2019Servers
- 2 years Active Directory and Group Policy Management
- 2 years of well experienced with ITSM solution.
- Experience with SentinelOne Endpoint Protection
- 2 years of developing and implementing new solutions that improve business processes
- Experience managing Voice over IP telecommunications and call center software
- Experience with a desktop imaging solution, ex. MDT, SCCM, SmartDeploy

Nice to have experience in:
- Zerto
- Druva Backup solutions
- Microsoft D365
- Azure Cloud

Travel Expectation- Approx 20%

Successful candidates will be professional, self-motivated, energetic and enthusiastic with
excellent communication and interpersonal skills.

We are committed to providing equal employment opportunities to all employees and applicants without regard to
race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender
identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and
veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any
other protected status in accordance with all applicable federal, state and local laws. This policy extends to all aspects
of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions,
transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Job Type: Full-time

Pay: $21.00 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• vCenter: 2 years (Preferred)
• MS SQL: 2 years (Preferred)

Ability to Commute:

• Morrisville, NC 27560 (Required)

Work Location: In person

Salary : $21 - $31