SailPoint Analyst (Local to MI)

ONLY FOR LOCAL TO MI CANDIDATES.

SailPoint Analyst (with Administration and Configuration Focus)

• Core Responsibilities:
• Access Management: Responsible for adding and deprovisioning access to applications and roles. This includes handling access requests, ensuring the correct role configurations, and troubleshooting issues related to user access.
• Ticket Management: The role will involve reviewing incoming tickets via ServiceNow, analyzing issues, and either resolving them or escalating to the SailPoint engineering team for further action.
• Issue Analysis and Resolution: The candidate should have the ability to determine whether issues are related to SailPoint configurations or user errors, and escalate to the next tier of support when necessary.
• Best Practices: The candidate should bring experience with SailPoint to help the team follow best practices and streamline processes. Although they will learn the "Client way," they should already be familiar with SailPoint best practices to avoid the need for extensive training.
• User Communication: Corresponding with users to troubleshoot, prioritize, and resolve requests effectively.
• Technical Skills:
• SailPoint Administration: Experience in SailPoint administration, understanding its core functionality, and troubleshooting issues within the tool.
• Analytics: Strong analytical skills to diagnose and resolve issues related to access and user roles.
• SQL/Querying: While not mandatory, familiarity with SQL or querying would be beneficial for analyzing data and troubleshooting issues.
• Incident and Request Response: Ability to handle incident response as well as general access requests within the SailPoint system.