Resident Care Manager

POSITION SUMMARY

The Resident Care Manager coordinates and oversees the daily care activities while collaborating with healthcare professionals and ensuring the well-being of residents in the Community.

RESPONSIBILITIES

Include but are not limited to the following:

• Oversee, manage, and train staff on quality day-to-day operations of resident care services.
• Develop and implement care plans for residents in collaboration with healthcare professionals and families.
• Participate in interdisciplinary team meetings to discuss resident progress and make recommendations for care adjustments.
• Address inquiries and concerns from residents and their families, providing support and guidance as needed.
• Coordinate with healthcare providers, therapists, and other specialists to address residents medical and emotional needs.
• Monitor medication management and administration to ensure safety and effectiveness.
• Complete all assigned duties, as directed by management or community leadership, adapting to changes in resident needs, staffing and working conditions, as necessary.
• Be aware of and report all hazardous conditions and equipment to the Health Services Director or Administrator. Communicate complaints, suggestions, and concerns, as necessary.
• Handle scheduling, staffing assignments, and coverage for shifts to maintain adequate staffing levels.
• Ensure compliance with regulatory standards and guidelines related to Assisted Living and resident care.
• Supervisory Responsibility: Yes.

QUALIFICATIONS

• Education & Experience:
  • An Associate's degree or equivalent work experience.
  • At least 3 to 5 years of experience in a similar role or in a related healthcare management position.
• Knowledge, Skills & Abilities:
  • Exceptional communication skills in English, enabling effective interaction with resident sand staff through both verbal and written means.
  • Proficient with electronic health record software.
  • Proficient in various software programs like Microsoft Word, Excel, Google, and adept with handheld devices and provided software.
  • Understanding of basic healthcare principles/practices, safety & infection control measures.
  • Awareness of common health conditions affecting older adults.
  • Ability to provide physical assistance and support to residents with mobility challenges.
  • Proficiency in maintaining accurate records and documenting observations.
  • Capability to remain calm and compassionate in challenging situations, with a pleasant demeanor.
  • Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.
  • Maintain ongoing education and training, attending all departmental & in-staff services as required.