Gift Shop Assistant Manager

Description

Principal Function:

Under the direction of the Gift Shop Manager, the Assistant Manager is responsible for overseeing daily retail operations, driving sales, and ensuring an exceptional guest experience. This position manages front-end store functions, supervises sales associates, and ensures effective merchandising and inventory practices to optimize revenue and enhance visitor engagement. 

Essential Duties and Responsibilities:

Sales and Customer Experience:

• Lead sales initiatives to drive revenue growth and achieve performance targets. 
• Ensure excellent customer service by training staff and establishing high service standards. 
• Monitor sales trends and implement strategies to enhance sales performance. 
• Assist guests on the sales floor, including processing transactions when necessary. 
• Handle guest concerns professionally and promptly to ensure satisfaction. 

Retail Operations and Merchandising:

• Oversee daily gift shop operations, ensuring smooth functionality of all sales processes. 
• Maintain visual merchandising and display consistency in alignment with brand guidelines. 
• Monitor inventory levels and coordinate restocking to ensure product availability. 
• Assist in maintaining the Gainesville Gift Shop salesfloor. 
• Monitor sales and perform merchandise resets periodically. 

Administrative Duties:

• Assist with reconciliation, and sales reporting. 
• Collaborate with the Gift Shop Manager to develop and implement pricing strategies.
• Process orders for items delivered to the Gift Shop. 
• Manage in-store inventory for spoilage, including seeds, drinks, and food. 
• Process in-store damages quickly and efficiently to ensure proper inventory. 
• Manage point-of-sale (POS) systems and ensure staff is trained in its use. 

Staff and Volunteer Management:

• Supervise sales associates and volunteers, providing training and mentorship. 
• Conduct one-on-ones with staff to ensure communication and regular performance feedback. 
• Work with the Volunteer Manager to recruit, train, and schedule volunteers. 
• Schedule and coordinate staff coverage to meet operational needs. 
• Participate in hiring, training, and performance evaluation of sales staff. 
• Foster a positive work environment that supports teamwork and professional growth. 

Other Responsibilities:

• Ensure compliance with safety, security, and loss prevention policies. 
• Maintain cleanliness and organization of the sales floor and storage areas. 
• Assist in planning and executing promotional events and sales initiatives. 
• Assist in the annual inventory to ensure all shrink goals are met. 
• Perform other duties as assigned.

Requirements

Education/Experience:

• Bachelor’s degree or corresponding combination of experience and education. 
• Minimum 2 years of retail sales and operations experience, with at least one year in a supervisory role. 

Skills:

• Strong leadership, communication, and problem-solving skills.
• Ability to analyze sales data and manage multiple priorities. 
• Experience with POS and inventory management software preferred.
• proficient in Microsoft Word and Excel. 

Customer Service:

• Demonstrated excellence in customer service and sales. 

Physical Requirements:

• Ability to stand for extended periods. 
• Occasional bending, lifting, or climbing; frequently lifting moderate weights (25-50 pounds).
• Occasionally lifting heavy weights (50 pounds or greater); manual dexterity. 

Schedule:

• Regularly scheduled weekend work, with occasional evening/night work during seasonal events. 

Driver’s License: 

• Must have a valid US driver’s license.

The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.

It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.