What are the responsibilities and job description for the Account Executive, Member Service position at Atlanta Dream?
The Atlanta Dream is a WNBA team based in Atlanta, Georgia. This year marks our 18th year in the league, and 2025 is our fourth year with new ownership, new leadership, and a commitment to building the best franchise in the WNBA. We celebrate diversity, represent Atlanta, reward innovation and imagination and aim to empower women both on and off the court.
Position Overview
Position Overview
The Account Executive, Membership Service is responsible for cultivating and maintaining long-lasting relationships with Dream Elite Season Ticket Members through emails, phone calls and personal contact, while tracking touch points in CRM. This position is focused on retention and provides world class customer service, while also engaging in sales referrals. The position assists the Vice President, Sales and Service and Manager, Sales and Service with the development of customized communications, events, programs and benefits for Dream Elite Season Ticket Members. In addition, paramount to this role is the ability to cross sell existing Members into Premium or Group seating.
This position is primarily responsible for retaining and growing an assigned season ticket holder account base through the delivery of superior customer service, relationship building, and referral generation. The ideal candidate is a positive team player that is detail oriented, self-motivated, flexible, energetic, outgoing, and resilient and has a strong desire to develop as a sales and service professional.
Essential Functions
- Manage 500 STM accounts, anticipating and resolving all season ticket member complaints, requests, and inquiries to drive high renewal rates and individual client upsells with a passion for customer care
- Create a constant communication loop with all STM accounts to ensure they have all information related to membership (including upcoming events, payments, special promotions)
- Develop a strategic client engagement strategy tailored to account needs including but not limited to face-to-face visits, out of office meetings, presentations, phone calls, handwritten notes, emails, and premium client experiences on special occasions
- Find opportunities to go above & beyond for STM special occasions to drive loyalty
- Send out invitations and collect RSVPs for all Fan Experience Packages and Dream Elite monthly events
- Track all account activity in Microsoft Dynamics (CRM)
- Process payments for STMs
- Troubleshoot all ticketing problems
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The Account Executive, Membership Service must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
• Competitive with a strong desire to be the absolute best
• Team player, collaborative
• Creative with the ability to think outside the box
• Highly organized, resourceful, detailed-oriented, quick learner and time management skills
• Excellent relationship building and customer service skills.
• Ability to professionally communicate and interact with all levels of management
• Passion to promote and grow women’s sports
• In depth knowledge of the sport of basketball a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
