What are the responsibilities and job description for the CSS (Customer Service Solutions) Representative position at Atlanta Fork Lifts Inc?
SUMMARY
Represent Atlanta Fork Lifts in all aftermarket activities in assigned territory. Provide superior customer satisfaction by providing unique, innovative solutions with the customer needs in mind at all times.
JOB DESCRIPTION
Attend all deliveries of new and used forklifts being shipped within your territory
Introducing the customer to Atlanta Fork Lifts, Inc. and what we have to offer in terms of business solutions
Promote Service Programs tailored to match the needs of each respective customer
Promote rental business within your territory.
Promote Fleet Management Services, where beneficial
Define Target Accounts and Measure performance towards those Target Accounts
Requirements:SKILLS/RESPONSIBILITIES
- CSS Representatives must possess their own clean, safe vehicle to conduct business
- Honesty and integrity are an absolute must for a CSS Representative
- A desire to meet or exceed customers’ expectations is essential to a CSS Representative
- Excellent communication skills, both written and verbal are necessary
- CSS Representatives have an ability to interact with all departments within our dealership
- CSS Representatives will need to manage conflict and possess solid Negotiation Skills
- CSS Representatives will need to be proficient in Microsoft Word, Excel, Power Point, and Outlook
- CSS Representatives will always dress professionally and appropriately
- CSS Representatives will generate growth in the areas of Parts, Service and Rental within their territory
WORK EXPERIENCE REQUIREMENTS
3 years’ experience in Material Handling Equipment or Industrial Sales preferred
EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS
Must have a current unrestricted driver’s license
WORK CONDITIONS/PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk and talk or hear. The employee is occasionally required to stand and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace
