What are the responsibilities and job description for the Information Technology Specialist position at Atlanta Fork Lifts Inc?
SUMMARY
We are seeking a motivated and detail-oriented IT Support Specialist to join our team. In this role, you will play a critical part in maintaining our internal IT operations by providing help desk support, provisioning equipment, and assisting with employee onboarding and training. The ideal candidate will have hands-on experience with troubleshooting, hardware setup, and process automation, as well as a strong desire to grow their technical skills.
JOB DESCRIPTION
The primary responsibilities for this position will include monitoring the internal help desk, provisioning equipment, and employee onboarding and training. Additional tasks may be assigned as needed, such as interacting with vendors, managing inventory, troubleshooting non-user systems, and handling various IT-related projects.
Requirements:SKILLS/RESPONSIBILITIES
Help Desk and Support:
- Monitor the help desk for incoming tickets and resolve issues promptly.
- Troubleshoot and identify root causes for recurring issues.
- Escalate complex problems when necessary.
Preparing Equipment:
- Assemble hardware and install operating systems.
- Register devices with Mobile Device Management (MDM) systems.
- Install required applications and verify readiness.
- Identify and implement opportunities for task automation.
Inventory Management:
- Continuously monitor the Asset Manager system for discrepancies and ensure accurate records.
Employee Onboarding:
- Create user accounts and configure access permissions.
- Assist new employees during onboarding by explaining IT-related policies.
- Guide users through Multi-Factor Authentication (MFA) setup and password updates.
*****DUE TO THE NATURE OF THIS POSITION, WORK FROM HOME IS LIMITED TO ONE DAY PER WEEK*****
WORK EXPERIENCE REQUIREMENTS
The ideal candidate will have 1-3 years of relevant experience in IT support or a related field, demonstrating proficiency in one or more of the skills and responsibilities listed above.
Preferred Skills:
- Experience with Azure Entra ID
- Knowledge of scripting languages such as PowerShell, Python, or shell scripting
- Familiarity with Microsoft Autopilot and Intune
- Experience with Apple Device Enrollment and MDM platforms
- Strong focus on task automation and efficiency
EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS
Preferred:
- CompTIA A or a related certification.
Required:
- High School Diploma or GED.
- Familiarity with common PC components and hands-on experience building and troubleshooting PCs.
- Valid driver’s license and reliable transportation.
WORK CONDITIONS/PHYSICAL DEMANDS
Must have the physical stamina to perform continuously will full body motion for climbing, reaching, pushing, lifting and reaching, etc. Work is performed in an office, warehouse, and/or shop environments with potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of proper safety procedures. Work is performed at branch office locations. Must be able to lift up to 50 lbs. (and occasionally in excess of 50 lbs.). The noise level in the work environment is usually quite to moderate. Must be able to occasionally work outside normal business hours.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to
this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc.
reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace
