Information Technology Support Specialist

IT Support Specialist at West Physics

About the Job:

Title: IT Support Specialist

Location: Atlanta, GA | Vinings area

Salary: Based on training and location

Hours: Full-time / full benefits | Onsite M-F

www.westphysics.com

Description of position:

West Physics has an immediate opening for a full-time IT professional with Apple, networking, and inventory management experience. The position is based in the Vinings area of Atlanta, GA. The IT Support Specialist position is devoted to maintaining business-critical, multi-user IT solutions, including computer set-up, installation, troubleshooting, service, upgrades, and maintenance. Additionally, the role consists of managing and optimizing inventory systems to ensure the availability of essential IT hardware and software resources. The ideal candidate will be a great analytical thinker and problem solver, able to manage time and prioritize multiple projects effectively, including inventory management tasks. The candidate will also be team-oriented and a motivated self-starter who requires minimum supervision. This position involves substantial opportunities for professional growth and development in a fast-growing Inc. 5,000 company; as such, the candidate must be looking for a long-term employment opportunity.

We strongly encourage you to apply today!

Prerequisites:

• B.S. degree in computer science or a related field preferred. A.S. degree or some other non-degree college education is permissible in candidates with more extensive professional IT support experience.
• 0-1 year of professional working experience with a variety of software, hardware, and applications including networking, security, windows, Mac, and iOS.
• High-level interpersonal skills and the capability to work independently and exhibit intellectual flexibility.
• Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, is required.

Primary Responsibilities:

• Install and configure software on computer systems and mobile devices.
• Provide remote technical support, troubleshooting and resolving issues with applications, software, hardware, email, networking issues, and mobile apps.
• Support the implementation of new solutions, applications, and processes.
• Track and maintain computer hardware and software
• Participate in business-wide meetings to provide insight into technical requirements.
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Resolve technical issues related to network interruptions, mobile connectivity/ application troubleshooting, wireless support, and remediation.
• Actively update, maintain, and monitor all aspects of computer networks (wireless and wired).
• Establish and maintain user accounts, profiles, file sharing, access privileges, and security.
• Test, evaluate, and make decisions about new technology for the business.
• Perform minimal website maintenance.
• Perform other duties and responsibilities as required or assigned.

Benefits:

• Medical/Dental/Vision/STD insurance
• West Physics pays 100% of the life insurance premium
• Generous vacation/sick time policy
• 9 paid holidays
• 401(k)
• Flexible Spending Account – Medical and Dependent Care
• Relocation Assistance
• Continuing Education: Company-paid educational training & certifications

About West Physics:

West Physics is a nationwide provider of medical and health physics services. “WP” takes pride in offering the highest level of expertise, flexibility, and commitment to thousands of customers in 50 U.S. States, federal territories, the Caribbean, Latin America, and the Middle East. WP is headquartered in Atlanta, GA, and with the addition of numerous field office locations across the U.S. we can ensure a high level of customer service to our domestic and international clientele. Among our clientele are many major medical centers, equipment manufacturers, and accreditation bodies. We specialize in providing expert radiation safety, consulting, and testing services; and addressing complex technical and regulatory problems for clients around the world. WP maintains the very finest test equipment and computational and administrative resources to serve and support our technical staff.

Because of our absolute commitment to both technical and service quality, West Physics has grown from serving a single local client in 2002 to serving thousands of client sites to date. We are a dynamic, fast-growing company which have been recognized by the Inc. 5,000 a total of 10 times as one of the fastest-growing companies. West Physics is committed to the highest standards of ethics in everything that we do. We believe strongly that our customers are entitled to fair treatment and absolute honesty in every transaction. Therefore, we are a proud member of the U.S. Better Business Bureau and have earned their highest possible ranking (A ).

A criminal background check will be performed prior to employment.

Interested candidates should submit their resumes to mark.broomfield@westphysics.com.

West Physics Mission Statement

“To be the pre-eminent provider of medical and health physics services by delivering outstanding, relentlessly improving customer service and technical expertise, and in so doing, to improve the happiness of our customers and the quality of medical diagnosis and radiation safety for as many human beings as possible.”

Equal Opportunity Employer Veterans/Disabled