Donations Coordinator

Overview: Atlanta Habitat for Humanity, a nonprofit affordable homeownership affiliate of Habitat for Humanity International, partners with families and neighborhood residents to build homes and revitalize communities. Our service area includes the city of Atlanta and the cities and neighborhoods of South Fulton. Atlanta Habitat is seeking a Donations Coordinator to support our mission.

Position Summary: The ReStore Donations Coordinator supports the Donations team, helping generate revenue through the sale of donated and reclaimed building materials and household goods. All proceeds support Atlanta Habitat’s mission.

Main Duties/Responsibilities:

• The ReStore Donations Coordinator will be responsible for maintaining the online store, ensuring smooth daily operations, optimizing the customer & donor journey, and driving online sales.
• This role requires a blend of technical expertise, creativity, and good judgement and collaboration to support a fast-paced environment

E-commerce –

• Coordinate and maintain e-commerce storefront and products for the ReStore, including, but not limited to; selecting, managing, labeling, and organizing inventory, researching pricing and product descriptions, listing, updating, etc.

Customer Service -

• Communicate with customers in a positive, professional and friendly demeanor via phone, email, chat and in-person.
• Promptly return calls and emails from customers, donors and/or stakeholders.
• Resolve disputes in a professional, courteous manner.
• Interact positively with and provide superior customer service to online customers.
• Help customers navigate ReStore’s website and place orders online.

Social Media -

• Collaborate with the marketing team in creating engaging ReStore content for our social media posts on Instagram & email campaigns.
• Post weekly content for ReStore Online product on Instagram & email campaigns, including video content.

Evolving Awareness -

• Adapt to the evolving needs of the on-line business and retail outlet, proactively identifying areas for improvement and innovation.
• Continuously monitor to identify any discrepancies and resolve any issues that may arise in coordination with ReStore management

Other Duties:

• Assist the donations team with packing, as requested.
• Provide support to the Donations team with voicemails, donation requests, and logistics scheduling, as requested.
• Pick-up local donations, as requested.
• Provide support for Mart and trade shows.
• Support the sales and dock teams as needed.
• Assist with processing as needed.
• Support the goals and objectives of the ReStore and Atlanta Habitat, observing all policies and procedures.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Superior interpersonal and customer service skills.
• Strong attention to detail and organizational skills.
• Proficiency in data entry and content management systems.
• Ability to work independently, manage time effectively, and able to meet deadlines with minimal supervision.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to work well in a high-paced and at times stressful environment and with a diverse group of staff members, volunteers, customers, community leaders and stakeholders.
• Excellent computer skills, with Microsoft Office Suite, PowerPoint or related software.
• Strong research, analytical and problem-solving skills.
• Photography skills a plus.

Education and Experience:

• Minimum high school diploma or GED required, Bachelor degree preferred.
• Minimum of two years of e-commerce, digital media or related field required.
• Minimum of two years of customer service experience required.
• Retail experience and/or knowledge of fair market values of new and used consumer products is a plus.

Physical Requirements:

• Prolonged periods working at a desk required in congruence with frequent walking, site visits and lifting of at least 30 lbs expected.

This position is classified as a full-time salaried non-exempt, minimum 40 hours per week. Some evening and weekend work is required. Office hours for this position are Tuesday thru Saturday, 8:30 a.m. – 5 p.m. Occasional driving around the City of Atlanta and South Fulton County is required - candidates must have a reliable vehicle and a valid drivers’ license. Hybrid work schedule available. A full benefits package is offered including employer subsidized health insurance, paid time off (PTO), employee gym access, and a retirement savings plan with employer matching.

Atlanta Habitat is a Drug-Free Workplace. This position is subject to a criminal background and credit check, periodic DMV checks for driving record and valid driver’s license, and drug and alcohol testing. We reserve the right

to make employment contingent upon successful completion of all checks and testing.