What are the responsibilities and job description for the Cloud Support Engineer position at Atlantic BT?
Job Description
Job Description
Summary
Atlantic BT is seeking a dedicated, hardworking IT team member with strong Customer Support skills, IT operations experience, and a solid work ethic to join our full-time staff. Technologies utilized are AWS, Apache, NGINX, Linux, IIS, Microsoft Windows, Load Balancing, CDN, Redis, MySQL, MSSQL, NoSQL, varnish, DNS, Amazon AWS, Microsoft Azure, and Google Cloud Compute.
Responsibilities
Communicate effectively with clients and ABT team members to provide excellent support via phone, email, and tickets
Design, build and scale customer and application-specific hosting environments
Troubleshoot web application performance and security problems
Install / configure / upgrade servers
Perform web application load testing and benchmarking
Perform security scans and mitigate problems or vulnerabilities
Perform server administrative tasks
Perform network administration tasks, including DNS, and IP subnetting
Perform firewall policy tasks
Perform migrations of legacy web applications and software
Script complex tasks and deployments using PowerShell, BASH, Python, or Ansible
Provide after-hours support and respond to monitoring alerts on a rotating schedule
Write documentation for team processes and procedures
Write documentation for infrastructure, software, changes, and deployments
Contribute to and ensure Atlantic BT IT policies, standards, and procedures are consistently being achieved
Represent Atlantic BT internally and externally as an expert IT resource
Provide project architecture design input and project retro feedback
Requirements
3 years of experience in cloud hosting applications and related activities
Amazon Web Services, Microsoft Azure, or Google Cloud in Production Environments
Linux
Microsoft Server
MS SQL Server
MySQL
Dependable and professional
Positive, self-motivated, quick learner
Excellent communication skills (both verbal and written)
Ability to work independently and with a team of peers
Ability to recognize tasks that need to be completed and willing to take responsibility for them
Ability to recognize tasks that need to be completed and willing to take responsibility for them
Experience in any of the following is a plus :
Experience with infrastructure as code and CI / CD automation
Web application development knowledge and experience in one or more of
Node.js
Python
