What are the responsibilities and job description for the Loan Operations Representative II position at Atlantic Community Bankers Bank?
Description
Atlantic Community Bankers Bank (ACBB) is seeking a dedicated and detail-oriented Loan Operations Representative II to join our Loans team.
About Us:
Embark on an exciting journey with Atlantic Community Bankers Bank (ACBB), where we're shaping the future of community banking! ACBB, a state-chartered, Federal Reserve member bank, is exclusively owned by community bank shareholders. We take pride in offering dynamic correspondent services, including loan participations, Fed Funds transactions, compliance services, settlement solutions, and more—all without competing with our customer banks. Join our passionate team and help us deliver innovative solutions to community banks nationwide.
Job Title: Loan Operations Representative II
What you will bring:
As a Loan Operations Representative II, you'll be responsible for supporting loan operations, ensuring the smooth flow of transactions, and maintaining accurate records. If you have a keen eye for detail, excellent organizational skills, and a passion for providing exceptional customer service, we want to hear from you!
Essential Duties:
1. Loan Processing & Payment Management
- Process loan payments, payoffs, and draws for loan participations and sub-participations.
- Post debits and credits to customer deposit accounts (DDA) and general ledger (GL) accounts.
- Execute routine loan maintenance, including payment reversals, interest rate adjustments, and billing corrections.
- Assist in processing incoming and outgoing wire transfers while ensuring compliance.
2. Account Reconciliation & Discrepancy Resolution
- Reconcile DDA and GL accounts, identifying and resolving discrepancies.
- Conduct research to resolve loan account discrepancies and escalate complex issues as needed.
- Review daily system reports and identify inconsistencies or missing data.
3. Loan Servicing & Client Communication
- Prepare and issue billing notices, statements, and client correspondence.
- Address complex customer inquiries and maintain accurate communication records.
- Respond to inquiries from customers, bank personnel, and external stakeholders within established policies and timelines.
- Executes loan onboarding for new accounts.
4. Workflow Coordination & Compliance Support
- Coordinate workflows within and across departments to ensure smooth loan operations.
- Ensure compliance with internal policies, procedures, and regulatory requirements (BSA, AML, OFAC, cybersecurity, and other risk guidelines).
- Maintain loan filing systems and records, ensuring completeness and accuracy for audit purposes.
- Escalate compliance-related concerns or risk management issues to senior staff as appropriate.
Non-Essential Duties:
- Provide support to Loan Operations Representative I team members when needed.
- Respond to inquiries and requests from customers and other bank personnel.
- Assist with administrative tasks to support department operations.
Requirements
Basic Qualifications:
- Education/Training: A high school diploma or equivalent; specialized banking education and training, related to loan operations a preferred.
- Experience: A minimum of three (3) years' experience in related loan positions normally required.
- Skills: Moderate reading, writing, and grammar skills; proficient mathematics skills; moderate computer skills; moderate interpersonal relations and communicative skills; moderate typing skills; moderate report-writing and analytical skills; visual and auditory skills; exceptional organizational skills; technical supervisory skills enough to provide guidance to Loan Operations Representative I; ability to work in a team environment.
Benefits of Joining Us:
- Competitive compensation package
- Comprehensive benefits package
- 401(K) with employer match
- Generous Paid Time Off (PTO) policy
- Tuition reimbursement
- Birthday holiday and additional unique benefits
- Employee Assistance Program
- Hybrid work model supporting work-life balance
- Performance bonus opportunities
- Opportunities for career growth and advancement.
Physical Demands / Working Environment:
- It is a requirement to be physically present at the Camp Hill, PA office (3 days in office, 2 days from home).
- Primarily sedentary, requiring occasional movement throughout the office environment.
- Effective communication via phone and email, with the ability to use automated systems accurately.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Join us at ACBB and be part of a team that's shaping the future of community banking! We look forward to welcoming you to our dynamic and collaborative work environment.
ACBB is an Equal Opportunity Employer M/F/Disability/Vet
Additional Information:
- Employment is contingent upon successfully passing a background check and verification of eligibility to work in the United States.
- At this time, ACBB cannot provide visa sponsorship or engage in C2C (Corp-to-Corp) or C2H (Corp-to-Hire) arrangements for this position.
